Simple and vital KPI for measuring warehouse and order management performance, rate of return does exactly what it sounds like. “At least 30% of the products ordered online are returned”ĭepending on your business, customer satisfaction, and services provided, this number can vary. Returns are inevitable in ecommerce businesses. Let’s understand what it is in detail and why it is included in the order fulfillment process as a prime performance KPI. One such KPI is known as Rate of Returns or RoR. Making optimal decisions based on data captured.Analyzing set objectives and standards of a retailer or a manufacturer.Whenever a process is measured, it is better understood and could be improved in the near future. For example, goods are coming in, finished products going out, picking and packing, etc. In a typical eCommerce business, a lot of processes are happening at the same time. Measuring KPI in your warehouse or in a retail shop is crucial because it is the first step towards optimizing your order fulfillment processes. Key performance indicators or KPIs are one of the most commonly used key metrics to evaluate the performance of any process within the organization. In fact, Rate of Returns helps in identifying the performance of any eCommerce business.īefore discussing the Rate of Returns, let’s know in detail what is a Key Performance Indicator or (KPI) and how it is essential. Rate of Returns is one such KPI for warehouse and order fulfillment performance measurement. These so-called processes can be evaluated with the help of Key Performance Indicators. They have multiple processes running at the same time, working in coordination with each other to reach the end goal. Businesses are not as simple as going to college, giving exams, and passing to get your certification.īusinesses are complex. Quantification helps you understand your steps towards your end goal in your business.
Quantifying your progress is one of the most important factors linked with the growth of your company.
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